Questions & Answers

• We will ask you questions to gain an understanding of your general organizational needs. • We can also discuss any other specific questions related to your timeline, budget and expectations. • Based on this brief telephone or email conversation and your decision to pursue professional organization services further we will go ahead with booking your in-home complimentary assessment.

• We should plan to meet together for approximately 30 minutes where I will go over some questions with you to gain a better understanding of the troublesome areas and what leads to or exacerbates disorganization around your home or small business. • We will then focus on a few problem areas, prioritize them and take notes and photos in order to make a plan for that space.

• Once the in-home assessment has been completed and we agree to working together, you'll receive a 'Proffessional Organization Services Engagement Letter' via email which is essentially an agreement to hiring Tidy Life Concepts for professional organizing services. Once you have reviewed and signed this agreement, we can go ahead and book your first organization session.

• The first organizing session activities will depend on what we discussed in the assessment and what plan was developed, so we will review and agree on the organizing plan for the day. • In general we will begin working together by de-cluttering the project space and sorting through all the items to determine what to keep and what has already served it's purpose. Therefore, regardless of which service package is chosen you can prepare by: removing any obvious recycling/garbage from the area we will be starting in, ensure the space is safe so organizing can begin right away, and ensure that any friends or family joining for the session know your vision and expectations so the process is not hindered. • During this initial process, we will also find items that belong in different areas and will need to be moved. • Organizational systems will be discussed and put in place that work for you and your family or small business; we may gather storage pieces from other areas that will be more efficient in our newly organized space. Once we determine what we will use to organize with, we will wipe things down and begin to replace items by optimizing space and ensuring efficiency. • At the end of our session, we will review and evaluate our accomplishments to ensure your expectations were met. • Remember that things will always look worse before they look better! It is a part of the process and is critical to successfully meet your vision and goals.

• Yes, absolutely. All discussions, personal and business items viewed and sorted through will remain confidential according to our Confidentiality Clause in our Engagement Letter. • We also have a Photo Release Clause in the Engagement Letter, so no photos are ever posted without your consent.

• Yes. It's your space and these are things that belong to you, but ultimately we work together in developing your personal organizing plan. Decisions about what items are no longer wanted, the level of organization you desire and what types of storage solutions/products are used are individual preferences and are always made based on your vision and budget which results in you feeling organized. The organizational system in the end needs to work for you and your lifesyle.

• That's really up to a matter of personal preference. I've had clients want to help a little, help every step of the way, or just simply check in a few times. It really depends! Certainly the first session is a time to really delve into the editing of your personal belongings and this can only be done with you present. When it comes to organizing the final items, there will be some back and forth as well when we fine tune how you use your spaces, and what items specifically should be most easily accessed for each task area. Our Work Session Record, completed at the end of each session, will help us fine tune your spaces and make sure all your goals have been met and the vision has been realized.

• We do not call to confirm, however once we have an appointment on the calendar we will do our best to remind you a day or two ahead of time if there has been more than a week between booking time and actual in-home session. • If we do show up for a scheduled session and you are not home or have something else booked, there will be a charge for our time. We understand that life can happen and we will do our best to accomodate you and reschedule if adequate notice is given.

• Our services focus on the organizational tasks at hand, but minor repairs of loose screws etc. can be accommodated. • We do provide a list of 3rd party service providers outside of what Tidy Life Concepts offers that are all local to the Creston Valley Area and will be happy to assist you. These services will be added to as we find new people, companies and products to recommend to you. For a list of local Resources, please fill out the contact form and we will be happy to send you our recommendations.

• Our philosophy is to reuse as many items as we can in your space and from around your home or business before we purchase anything new. • In the event we do need additional organizing products or containers we will provide this additional service (including travel time) for clients if they wish at a reduced hourly rate in addition to any of the on-site service hours. These services are charged at $30/hour (travel time and travel costs extra if more than 15km from Creston town centre) and actual cost of supplies (receipt provided). Alternatively, you will find a List of Retailers in our free TLC Organizing Resource Guide which highlights local businesses to support in your search for organizational products. Use our contact form to request your own resource guide. • Keep in mind, that purchasing bins, baskets and other organizational tools will be a task completed in the final steps of our project once we know exactly what we need to store and where.

• We know this is an important decision in the completion of the process, so we do provide removal of unwanted items as part of our services. Gently used and unwanted items will be donated to one of our three charitable organizations in town based on the discretion of Tidy Life Concepts. • Waste and recycling removal services are not provided at this time, however you will find a Waste and Recycling Vendors List in our resource guide that outlines where these types of items can be recycled. Use our contact form to request a free copy of our resource guide. If you have unwanted items that belong in the garbage or can be recycled, then please make sure they go there responsibly. • We are not insured to transport any hazardous waste items such as chemicals, paint/paint thinners, car oil, batteries, bio-waste, sharp items, or pharmaceuticals. There are times of the year in which these items can be recycled or turned in free of charge however; see the Resource Guide for further details.

• Absolutely! The more the merrier! Friends or family who are willing to help you sort, pack/unpack boxes, etc. are more than welcome to join in. Keep in mind however, that we will always default to you and your cues in all final decisions to be made.

• No, this is not a service we provide at this time. Again, please see our resource guide for a list of vendors who can support with you with this service.